Executive Diploma in Municipal Management



The curriculum of this Diploma distills management needs into 16 curricular sessions that are offered in a modular structure. Each curricular module is led by a subject matter expert.

The Executive Diploma in Municipal Management Program is comprised of 16 workshops held over two Terms, followed by a research report submission, which forms the basis by which participants in the EDMM are evaluated.

Workshop Descriptions

Public Sector Trends

(2-Day Workshop, Program Requisite)*

This workshop will introduce a selection of key current institutional, structural and organizational issues and trends related to managing performance, managing people and managing resources in local government. Participants will be provided an overview of the core paradigms that have shaped public administration, starting from the traditional bureaucratic model through the new public management (NPM) of the 1980s and 1990s, and on to the new public governance (NPG) of current era. Students will also be exposed to the overarching public service structures, processes and values underlying the management of local government. Finally, participants will be provided opportunities to reflect on the role of the manager in contemporary local government.

Organizational Behaviour, Strategic Management and Leadership

(2-Day Workshop, Program Requisite)*

This workshop focuses on equipping municipal managers with the critical skillsets to meet future challenges that are inherent in continuing to deliver outstanding services in increasingly complex and fast changing environments.Topics will include organizational structures and their use to effectively promote good local government management; strategic management leadership that encourages the organization and the community toward visioning and goal setting; creative problem solving; priority setting; embracing change and progressive action.The workshop will also equip municipal managers to work with Council to achieve objectives by discussing strategies in providing expert advice to council and working collaboratively to formulate and identify priorities and goals, and paying attention to the imperatives of political acuity to assess Council agenda and understand political context. Finally, the workshop will discuss contingency planning techniques on working proactively to identify potential problems and developing contingency plans to prevent or mitigate potential problems.

Corporate Performance Measurement and Service Delivery Improvement

(2-Day Workshop, Program Requisite)*

An effective way to achieve continuous organizational improvement is through performance management and the use of performance measures and benchmarks. This workshop discusses the different types of performance measures and the methodological challenges that can arise. Specific examples for roadways, drinking water, parks and recreation, land use and planning, general government, solid waste management, long term care will be examined, along with OMBI & MPMP. An introduction to Management Compliance Systems (MCS) will be presented and an approach that integrates MCS and performance measures will be discussed as a new municipal management tool. The workshop also covers core principles of effective, efficient and responsive service delivery to citizens. Participants will acquire skills in determining service areas and delivery options, assessing community needs, and predicting the impact of service delivery decisions.

Organizational Financial Management, Integrity and Controllership

(2-Day Workshop, Program Requisite)*

This workshop focuses on equipping municipal managers with the critical skillsets to meet future challenges that are inherent in continuing to deliver outstanding services in increasingly complex and fast changing environments.The workshop will also equip municipal managers to work with Council to achieve objectives by discussing strategies in providing expert advice to council and working collaboratively to formulate and identify priorities and goals; and paying attention to the imperatives of political acuity to assess Council agenda and understanding political content.

Public Consultations and Citizen Engagement

(Program Requisite*)

This workshop is designed to address democratic principles and methods for engaging community interest groups in the decision making process of municipalities. Participants will learn about the frameworks, criteria and indicators to evaluate citizen engagement, ensure diversity issues are addressed, and create meaningful active engagement environments. The workshop will also provide municipal managers with tools for educating citizens about policies and initiatives, and acquiring knowledge of the social, economic, and political context of the community and its needs. They will gain the competencies, skills, tools and techniques to foster two-way active dialogue between citizens and government to create a climate of social trust and connectedness.

Intergovernmental Relations for Municipal Managers

(Program Requisite)*

This workshop will equip municipal managers with the knowledge, skills, tools and techniques to foster positive relationships with other municipalities, local boards, agencies and other tiers of government at the administrative level to identify and address legislative issues and improvements, and ensure effective service delivery. Workshop participants will understand changes in municipal-provincial-federal relations over the past 10 years. The emphasis will be on case studies based on years of various experiences, explaining and illustrating the legal and policy landscape of intergovernmental relations.

Human Resources Law and Labour Relations

(2-Day Workshop)*

This course will provide participants with an overview of the legal framework of human resource management and labour relations. It will equip managers with knowledge of the policies and procedures for employees hiring, promotion and performance appraisal. Participants will also understand the equitable and legal considerations in handling employee discipline. Upon completion of this course, participants will improve their ability to integrate their Human Resource policies and programs with the respective provincial legislation in order to manage municipal staff.

Staff-Council Relations

(Program Requisite)*

Relations and interactions between the executive and the legislative branches of municipal government form the most important link to the smooth running of municipal government. This workshop provides you a set of critical skills to proactively engage with, or respond to, Council on policy initiatives, problem-solving with Councillors and making presentation to Council. The workshop will also teach principles and techniques in the use of language and style of communication that is professional and appropriate to the Council context and the political environment. The workshop will also help participants understand the broader nuances of the Council-Staff relation to help them manage any potential crisis and conflicts better.

Succession Planning and Personnel Change Management

This workshop provides participants the knowledge of key principles and action plans to help managers initiate succession planning for talent development within the broader context of personnel change management for their departments and municipalities. Municipalities across the province will be facing potential workforce shortages for years to come. This workshop provides a deeper understanding of challenges and opportunities of succession planning and personnel change management for the current workforce at a time of rapidly shifting generational demographics.

Media Relations in the Digital Age

This workshop provides strategies, tips and techniques that enable participants to better manage the demands of conventional and social media in the current digital age. It focuses on equipping you to communicate information to the media in a way that increases public understanding of local government issues and activities and build a positive relationship with the process. The workshop also trains you to utilize an array of social media and information technology tools to support the overarching communication strategy and ensure that stakeholders are being engaged and informed. The discussion also explores what you can do individually, and organizationally, to strategically leverage the power of the media, promote success stories and address issues in a responsible and professional manner. The lessons learned in this course are broadly applicable to a wide range of communications challenges and demands, including social media use, storytelling and presentations.

Building Business Cases

This workshop will help you learn how to prepare effective business cases so that the proposed initiatives will be favorably received. The formal structure for a well-documented business case will be described, with special attention to components on the proposed plan, feasibility analysis, milestones and deliverables, and immediate and longer term financial impacts. The workshop will provide practical examples of business cases containing mechanisms for implementing and monitoring financial policies and procedures related to advancing services and assets associated with the business initiative. Participants will also be introduced to risk management theory and the various approaches and strategies for designing processes and policies to prevent harm or injury to municipal corporate assets.

Communication and Listening Skills for Municipal Managers

The workshop is design to train participants in facilitating the flow of ideas, information, and understanding between and among individuals. The session provides knowledge of interpersonal and competency communication principles, practical skills in listening, speaking and writing as well as the ability to persuade without diminishing the views of others. Participants will also acquire techniques of advocating effectively in the community interest, conveying relevant information with confidence, clarity and precision. The workshop will examine both personal and organizational elements of effective communication.

Staff Performance Management

This workshop will help participants understand the basic concepts and tools of results-oriented staff performance management. The discussion will focus on how to promote the development and performance of staff and employees throughout the organization as well as oneself. This requires knowledge of interpersonal relations, skills in motivation techniques, and the ability to identify others’ strengths and weaknesses.  Participants will also establish the link between staff performance management and key principles of human resource management such as policies and procedures for employees hiring, promotion, performance appraisal, and discipline.

Policy Formulation, Implementation and Evaluation

This workshop will examine the subject of policy formulation, implementation and evaluation in a municipal government setting. It will review the process of policy formulation to equip managers in helping elected officials and other community actors identify, work toward, and achieve common goals and objectives. Topics will include group dynamics and political behavior, skill facilitation and consensus–building techniques, and ability to engage others in identifying issues and outcomes. The characteristics of effective organizational policies will also be reviewed together with frameworks for their communication, documentation and evaluation. A number of specific internal policies on employee conduct and administrative procedures will be discussed and analyzed.

Public-Private Partnerships

This workshop will discuss current trends in administering Private-Public-Partnerships (P3s) as an alternative approach to local government service delivery. The discussion will cover key principles for developing and administering equitable and transparent policies and procedures in negotiating and managing procurement and partnership agreements.  This session will also allow participants to reflect upon daily activities within their organization and discuss with colleagues possible solutions and innovative ways to manage local government operations and service delivery in Ontario.

Project and Portfolio Management

While both Project and Portfolio Management deal with the discipline of organizing and managing resources (e.g. people) to reach identifiable goals, there can be, and at times should be, a significant divergence in approach. This course will focus on the key principles and elements for successful project and portfolio management (PPM), starting with the differences between the two.  Careful attention will be paid to the core principles of PPM, especially the importance of good planning and clarity as well as planning with stated desires and outcomes at the front end as foundational for all PPM undertakings.