The site has been established by AMCTO - the Association of Municipal Managers, Clerks & Treasurers of Ontario - with financial support from the Ministry of Community & Social Services to help the municipal sector meet its responsibilities under the Accessibility for Ontarians with Disabilities Act, 2005.

During the past two years, since the Accessibility Standards for Customer Service, Ontario Regulation 429/07 and Ontario Regulation 430/07 were enacted, the website has assisted municipalities with information and resources as they worked to implement the requirements.

Since the public sector organizations are required to have the requirements in place and to submit their compliance checklists by March 31, 2010, the focus of this site is changing to reflect ways municipalities can prepare for the other four standards.

For access to over 200 resources on accessibility, visit our toolkit website.


Profile image
Lynda Staples
May 20, 2014

CAPTCHA: A Barrier to Accessibility

CAPTCHA’s are a common security measure used on websites to verify a user is a person not a bot. The acronym stands for Completely Automated Public Turing test to tell Computers and Humans Apart (CAPTCHA). They are often used to control spam and are composed of an image file of letters and/or numbers that the user has to type in correctly to post online or create a new email account. They are an inexpensive and effective way to control spam – but they also prevent people with disabilities from using many websites.
CAPTCHA pose many accessibility problems. The image file used to disguise the characters cannot include alternative text as bots can read ALT text. Additionally, some images are so distorted to prevent bots from recognizing them that people with cognitive and vision impairments cannot read the characters correctly. In answer to accessibility concerns, CAPTCHAs have been paired with audio. These can still create problems with screen readers unless there is a pause at the beginning of the audio recording. However, this is not helpful for people who are deaf-blind.
So what can you use instead of CAPTCHA to control spam on your website? One alternative is to ask rotating questions such as "What colour is the sky?" or simple math equations using words instead of numbers to ask the question. Filters can be used to detect natural language or pose questions to flagged IP addresses.  If your site has light traffic, could assign a moderator to control web content. If you use CAPTCHAs, take a moment to consider what may work best for your organization to reduce the amount of barriers people with disabilities face while trying to access information or contribute to your organization.


CAPTCHA by Accessibility & Usability, Penn State U.
Inaccessibility of CAPTCHA by Matt May, W3C

Join the Accessibility Directorate of Ontario and AMCTO at the Ottawa Convention Centre for the Accessibility Summit in July.
Carleton University, with support from the Province of Ontario and the City of Ottawa, is hosting its inaugural international summit on accessibility to embrace positive progress in creating accessible and inclusive communities.
Titled "Making it Happen – From Intention to Action," the summit will bring together diverse leaders to share achievements and create action with the goal to promote access and inclusion for persons with disabilities in all aspects of life.

AMCTO will be showcasing a Poster of various success stories from the municipalities.

OMSSA has developed two new resources for holding accessible meetings. See document attached.

Samples & Examples

Choose a category below or try the Google Municipal Search:  Click here



Accessible Mapping
The Town's GIS is creating transit mapping and wants to ensure the colours that need to work together on the maps are accessible. We have guidelines for a document with one or two colours but there are many background and foreground colours when creating mapping and wonders if anyone has any guidelines on how many colours can/need be accessible (foreground and background colours both need to be accessible or one or the other). Any suggestions would be helpful. Thanks!

It's time to start blogging. AMCTO values our members ideas and views. We want to hear what you have to say. Or if you have a question about the AODA IASR, post it here and I will do my best to find the answer.
I will also be posting topics to get your feedback on. I look forward to blogging and hearing from you on these important accessibility matters. Check back often, and enjoy.

Accessible Taxies
February 19, Toronto City Council voted 31-12 to have 100% of the GTA taxi fleet be accessible over the next ten years. Personally, I think this is a little excessive but you can also look at this as a benefit for everyone not just the disabled community. Seniors, parents with carriages, non drivers with a shopping run; it works for all. The biggest change in this new legislature is the impact of on demand service. Those requiring an accessible taxi won't have to book one week in advance, the equality of ordering a cab and it is available in 30 minutes is huge. That luxury has never been available before. Ottawa and London are also looking at this plan. What do you think? Will this impact your municipality?

Resource Library

  • Unable to load content. Verify '' exists and/or you have enough permissions to access it.