Education & Events

Municipal Clerks Institute (MCI) - Level 1


MCI Level 1 is an education program for municipal staff who are new to the clerk’s department or the clerk’s role. It is designed to connect you with seasoned experts and participants across Ontario who share an interest in the unique, challenging, and complicated role of a municipal clerk. 

AMCTO is an approved IIMC (International Institute of Municipal Clerks) Educational Institute Partner. 

MCI Level 1 Program Structure

The program consists of the following components: 

  • Four days of live instruction via Zoom, led by experts in municipal government: October 20, 21, 27 & 28, 2021. Days start at 8:30 am and wrap up by 3:00 pm. 

  • Networking and discussion with classmates and instructors in an online forum. There is no specific meeting time for the online forum. Participate when it is convenient for you. 

  • An assessment that involves a written summary of what you learned from the program and how it relates to your municipality. The summary will be due on a date to be determined. 

You will receive a certificate of completion upon fulfilling the requirements of the program. 

Who Should Attend 

  • Municipal staff new to the clerk’s department or a clerk’s role 

  • Individuals looking for a career as a clerk or in the clerk’s department 

  • Committee coordinators, elections assistants, committee clerks, or any support role within the clerk’s department 


Moderator: Cathie Best, CMO, former Town Clerk for the Town of Oakville

Wednesday, October 20, 2021

Government & Governance

  • An overview of the municipal government structure focusing on the role of the Clerk within the municipal corporation 

Instructor: Jeffrey A. Abrams, Co-Principal, Principles Integrity

Information Management, Access and Privacy

  • An overview of MFIPPA and municipal records management responsibilities 

Instructor: Else Khoury, Primary Consultant, Seshat Information Consulting

Appointed & Elected Official Relationships

  • Political and organizational acuity, including relationships between staff and elected representatives

Instructor: Ron Shaw, President, Ron Shaw & Associates Inc., and former CAO of the City of Stratford

Thursday, October 21, 2021

Strategic Communications

  • Corporate communications, business writing, report writing, use of social media, website, media relations

Instructor: Michael Genova, Director, Corporate and Strategic Communications, City of Vaughan

Budget and Basic Finance

  • A basic financial overview including legislated obligations, budgeting, processing, recording and reporting

Instructor: Gayle Frost, former Commissioner of Corporate Services and Finance for the County of Prince Edward 

Effective Meeting Management

  • Includes rules of procedures, protocols, closed meetings, minute taking, and the conducting of effective meetings

Instructor: Debi Wilcox, CEO and Founder of Meeting Solutions Group, Professional Registered Parliamentarian

Wednesday, October 27, 2021

Customer Service and Service Orientation

  • Includes citizen-centered government, complaint management

Instructor: Kate Johnston, Public Sector Service Solutions Consultant, Kate Johnston Consulting

By-laws and Policies & Procedures

  • Drafting notice periods, enforceability, vulnerability, short form wordings, set fines

Instructor: Shayne Turner, Municipal Compliance Solutions

Performance Measurement: Operational Efficiency and Effectiveness

  • Benchmarking, Key Performance Indicators, reporting, measuring, service orientation, customer satisfaction

Instructor: Steve Saric, Director, Corporate Strategy Office, Region of Peel 

Thursday, October 28, 2021

Municipal Law: The Legislative Framework

  • Statutory responsibilities related to specific legislation and interpreting legislation; contracts, high level understanding of the legislation that references a defined role for the Clerk

Instructor: M. Rick O'Connor, City Clerk, City of Ottawa  

Licensing & Legislative Services

  • Complete overview in the legislative landscape - statutory vs optional obligations - business licensing, marriage vital statistics, lottery, vendor, taxi, administrative penalties, commissioning, marriage officiating

Instructor: M. Rick O'Connor, City Clerk, City of Ottawa

Plenary Session and Wrap-up

(Please note: schedule is subject to change)

Refund Policy: All cancellations must be confirmed to AMCTO in writing. A refund levy of $226.00 (includes HST) will be applied to all cancellations received up to fourteen (14) business days prior to the event. Refunds are not granted for cancellations made within thirteen (13) days or less of the event date.