Conflict Resolution & Negotiation Skills in the Public Sector: Including a Case for Elections

The workshop will provide a theoretical and practical overview of conflict resolution and principles to better deal with conflicts of all types. A necessary part of conflict resolution is the ability to negotiate what one needs while not alienating relationships or sacrificing positive outcomes.
We will use examples from your daily workplace conflicts and will focus on the upcoming elections and how to deal with conflict.
To ensure the resolution of a successful agreement is binding, and the relationship is repaired or advanced, we will draft sample settlement agreements under various scenarios if a written agreement is required.
What You Will Learn:

  • We will explore the major dynamics in interpersonal and intergroup conflict
  • We will analyze conflict through lens of power, gender, culture, politics, and emotions
  • We will develop a method to resolve conflicts in a collaborative and inclusive manner
  • We will learn and apply various skills and techniques for successful negotiations between two or more parties
  • We will address how to craft a settlement once a dispute has been resolved in principle

Why Attend:

  • You will learn your personal conflict style and how it affects both your interactions with others and the success of your efforts
  • You will understand that conflict is not always about the desired outcome for either party
  • You will discover how to resolve conflicts in a collaborative and sustainable environment
  • You will be able to analyze whether power, gender, culture, politics, or emotions are affecting the conflict, and how to deal with those elements of conflict resolution and negotiation
  • You will craft the terms of settlement agreements to solidify your resolution

Who Should Attend:

  • Anyone, although participants might need to be from the same or close to relative position (e.g. front-line, supervisor, manager, director, general manager) for the practical exercises
  • Conflict resolution and negotiation skills are powerful tools for all staff in the public sector

About the Instructor:

After a lengthy career in municipal government, Brenda Glover operated her own legal practice, offering legal, human resources, and strategic consulting services.  Currently, she provides consulting expertise to various public and private sector clients relating to human resources, labour relations, human rights, codes of conduct, and municipal meetings. She has considerable expertise and experience in municipal management.
Brenda has taught at Osgoode Law School, Ryerson University, and Seneca College of Applied Arts and Technology in negotiation and mediation, human resources, and labour relations.  Among other courses, Brenda currently teaches in the Public Administration Diploma Program at Seneca.
During her municipal career, Brenda was with the City of Etobicoke for sixteen years prior to joining the City of Toronto upon the amalgamation of the seven municipal governments in 1998. In Etobicoke, she was Clerk, Treasurer, and Human Resources Commissioner. While at the City of Toronto she was Executive Director of Human Resources and Amalgamation, a busy, complex and challenging position.

Personal Information Protection Policy: This information is collected in accordance with the provisions of the AMCTO’s Personal Information Protection policy for the purposes of processing your registration and material delivery. This information is not shared, sold or distributed and is maintained in a confidential and secure manner.

Refund Policy: All Cancellations must be confirmed in writing. A refund levy of $113 (includes HST) will be applied to every cancellation received up to fourteen (14) business days prior to the holding of the session. No refunds will be made for cancellations of less than fourteen (14) business days prior to the holding of the session.
Disclaimer: AMCTO reserves the right to decline registration based on proprietary information/material being presented at this session, and for other reasons such as copyright issues. We will endeavour to make sure all scheduled events take place, but AMCTO reserves the right to alter, change or cancel dates, venues and workshops, for any reason.


Township of Otonabee-South Monaghan - Fire Station #1
21 Third Street
Keene, ON K0L 2G0  

Deadline to register:
May 21 
Chatham-Kent John D. Bradley Convention Centre
565 Richmond Street
Chatham, ON N7M 1R2

Deadline to register:
May 14