Education & Events

How to Develop a Successful Council & Board Orientation Program (Virtual Zoom Workshop Series)


Picture of council chamber with workshop title (How to Develop a Successful Council & Board Orientation Program) and dates and times overlaid

SOLD OUT! Click here to add your name to a waitlist.


Dates: Monday, August 29 - Wednesday, August 31, 2022

Times: 12:00 PM - 2:00 PM ET

Location: Zoom (participants will receive their unique link and further instructions upon registration)

Developing a successful council or board orientation program is key to bringing your newly appointed and elected officials up to speed on specific matters that are important to your municipality, agency, or commission. This three-day virtual workshop series is designed to support municipal clerks and other senior administrators in developing a creative approach to on-boarding and engaging new stakeholders.

Just as you would with new staff, people need to understand how your department works and what the expectations are in terms of roles and responsibilities, vision and mandate. Throughout this series we will address key components to be included in your council or board orientation and outline some best practices on how to build, present, and implement a successful and engaging program.  

Learning Outcomes:

Join us to learn why council on-boarding programs are important, the different roles and responsibilities for developing a successful program, what to include in your orientation packages and the necessary tools you'll need in order to effectively engage your appointed members!


These virtual workshops will take place over Zoom where participants are encouraged to come with their questions and be ready for a lively discussion!

Day 1 – Why Should you Have an On-Boarding Program? 

  • Discover the fundamentals of an on-boarding program and why it's important
  • Learn key considerations for returning members vs. newly appointed
  • Explore the role of municipal administrators in an on-boarding program including who is responsible for making key decisions
  • Open discussion & FAQs - an opportunity for participants to share what they'd like to dive into during Days 2 & 3

Day 2 – How to Effectively Communicate your Priorities and Make On-Boarding Engaging 

  • Learn how on-boarding can help build positive council-staff relations
  • Discover the right questions to ask yourself when assessing on-boarding program effectiveness 
  • Discover how to properly assess the needs of staff and appointed officials
  • Learn how to identify your orientation goals and develop your strategy

Day 3 – Wrap-Up & Sample Guidelines to Build your Program 
  • Understand the difference between a data dump, information hoarding, and providing the right tools for staff to be successful 
  • Review sample programs and tips 
  • Review and develop your orientation program checklist
  • Review how to assess and evaluate your orientation program
  • Open discussion & FAQs

About the Instructor

Joanne Hyde, CMO, AOMC, Dipl.M.A.

Instructor - Centre for Professional and Part-Time Learning, Durham College

Joanne Hyde

Joanne Hyde is a nationally recognized municipal administrator, legislative and governance specialist with extensive experience in serving the public sector. Over the past 16 years, Joanne has worked with municipal, provincial and private organizations in leadership and public policy roles - helping to deliver upon key strategic objectives. Joanne brings her International Association of Public Participation (IAP2) experience to council and staff orientations to ensure meaningful engagement in leadership and development through small 'i' innovation while continuing to enhance customer service experiences.


Refund Policy: All Cancellations must be confirmed in writing. A refund levy of $113 (includes HST) will be applied to every cancellation received up to five (5) business days prior to the holding of the session. No refunds will be made for cancellations of less than five (5) business days prior to the holding of the session.

Disclaimer: AMCTO reserves the right to decline registration based on proprietary information/material being presented at this session, and for other reasons such as copyright issues. We will endeavour to make sure all scheduled events take place, but AMCTO reserves the right to alter, change or cancel dates, venues and workshops, for any reason.  "This personal information, which you may provide to us, is used only for internal purposes to process your registration fee payment and to contact you or to distribute AMCTO-related materials to you, in the event that you have identified this personal contact information as your preferred means of contact."