December 2017
Door-to-Door Sales Restrictions Take Effect

2017-12-21 11:04:30 AM


New provisions that regulate door-to-door sales will take effect on March 1st, 2018. Specifically the new restrictions, enacted as part of the Putting Consumers First Act: 

  • Prescribe the goods and services (listed below) with respect to which suppliers are prohibited from soliciting or entering into unsolicited contracts at consumers’ homes, with certain exceptions (see below for a list of prescribed goods and services);

  • Define ‘consumer-initiated contact for the purposes of entering into a new contract’ and exemptions that may apply;

  • Require suppliers to maintain records of consumer-initiated contact and supplier-initiated contact;

  • Clarify other prohibited practices; and,

  • Repeal rules specific to supplier-initiated contracts for water heaters (e.g., verification calls), as these door-to-door contracts would no longer be legal, with limited exceptions;

Prescribed goods and services covered in the regulation, include: furnaces, air conditioners, cleaners or purifiers, water heaters, water treatment devices, purifiers, filters or softeners, duct clean devices and bundles of any these goods and services (for instance HVAC). 

You can view the full regulation here


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