Municipal Management Discussion Forum

Posted by: 234545
Tue, 10 Sep 2019 12:42:45 GMT

We are trying to find a more efficient way to process deposits that we receive from online payments through banks for property taxes.
Our current process is mundane and requires a large amount of man power and we would like to streamline this process. It involves a service for faxes from some banks, emails from other banks, and then entering manually.
We are looking for a process to automatically upload payments to our bank.

Any suggestions would be greatly appreciated.

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Posted by: 106791
Thu, 05 Sep 2019 13:04:34 GMT

Can't answer your question directly but I suggest reaching out to Oshawa - they just transitioned some public works facilities and they might be a good resource on the topic.

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Posted by: 216
Thu, 05 Sep 2019 12:47:50 GMT

We are in the process of designing a new public works facility and one of our councillors is adamant that our snowplow trucks be stored outside during the winter. we do not know of this occurring any where else, but would like to know if anyone does this or has any comments on this.

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Posted by: 108223
Fri, 19 Jul 2019 19:41:55 GMT

Does anyone have any experience in regards to fence viewing within an urban area where the decision was not to provide cost sharing. In our situation it seems more of a neighbour dispute rather than the necessity for a fence. Thanks.

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Posted by: 234273
Tue, 16 Jul 2019 17:17:47 GMT

We are currently looking at options in upgrading to an all-in-one Physical and Electronic Document Storage Software and are conducting an environmental scan of other municipalities usage of similar software. Please let us know if you use an all-in-one paper and electronic document storage software, and if so what made you choose on this software and whether you would recommend using it for another municipality.

Thanks, Kevin and/or

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Mon, 03 Jun 2019 17:16:24 GMT

Hello, I am looking for any information regarding recording of phone calls at your municipality. I am looking for examples of how municipalities manage recorded calls and whether they permit staff outside of customer service to record their calls and how they manage those recordings.

Do you have a set retention period for the calls?
Do you initiate recording partway through a call? If so do you verbally inform callers when you start recording?
Do you use a recording message at the beginning of each call so residents know their call may be recorded?
If a staff member outside the customer service centre records a call what is the policy on how these are managed?

If anyone has any procedures or policies regarding recording phone calls copies are appreciated.


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