Executive Diploma in Municipal Management

Curriculum



 
 

The EDMM curriculum consists of 16 modules and a set of assessments.

Module Descriptions

Public Sector Trends

Mandatory Module
Delivered through pre-recorded introduction and one Zoom session

This module will introduce a selection of current institutional, structural, and organizational issues and trends related to managing performance, managing people, and managing resources in local government.

You will be provided an overview of the core paradigms that have shaped public administration, starting from the traditional bureaucratic model through the new public management (NPM) of the 1980s and 1990s, and on to the new public governance (NPG) of the current era. You will be exposed to the overarching public service structures, processes, and values underlying the management of local government. Finally, you will reflect on the role of the manager in contemporary local government.

Organizational Behaviour, Strategic Management and Leadership

Mandatory Module
Delivered through pre-readings, pre-recorded videos, and one Zoom session

This topic focuses on equipping municipal managers with the critical skillsets to meet future challenges that are inherent in delivering outstanding services in increasingly complex and fast changing environments. You will examine the theory and practice behind organizational behaviour, strategic planning, and management leadership. The intent is to give you a broad conceptual understanding, but more importantly, to help you apply those concepts to your workplace. Topics include:

  • organizational structures and how they effectively promote good local government management;
  • strategic management leadership that encourages the organization and the community toward visioning and goal setting;
  • creative problem solving;
  • priority setting;
  • embracing change and progressive action.

Corporate Performance Measurement and Service Delivery Improvement

Mandatory Module
Delivered through pre-readings and one Zoom session

An effective way to achieve continuous organizational improvement is through performance management and the use of performance measures and benchmarks. This module discusses the different types of performance measures and the methodological challenges that can arise. Specific examples for roadways, drinking water, parks and recreation, land use and planning, general government, solid waste management, long term care will be examined, along with OMBI & MPMP.

An introduction to Management Compliance Systems (MCS) will be presented and an approach that integrates MCS and performance measures will be discussed as a new municipal management tool. The module also covers core principles of effective, efficient, and responsive service delivery to citizens. You will acquire skills in determining service areas and delivery options, assessing community needs, and predicting the impact of service delivery decisions.

Organizational Financial Management, Integrity and Controllership

Mandatory Module
Delivered through two Zoom sessions

All mangers have control over the use of resources and are therefore financial managers in their own right. This module addresses the principles and tools of financial management, integrity, and controllership within the municipal government environment. You will:

  • acquire the fundamentals of accounting, financial reporting, budget preparation and management, with consideration of long-term and short-term needs;
  • learn about implementing and monitoring financial policies and procedures related to assets and services within your area of responsibility;
  • examine values and ethical behaviours related to integrity in financial reporting;
  • learn how the COSO framework for internal controls provides reasonable assurance of the achievement of the organization's goals through operations, reporting, and compliance;
  • discuss capitalization of assets and its connection to capital project planning and stewardship of long term assets.

Public Consultations and Citizen Engagement

Mandatory Module
Delivered through pre-readings and one Zoom session

This module addresses democratic principles and methods for engaging community interest groups in the decision making process of municipalities. You will learn about the frameworks, criteria, and indicators to evaluate citizen engagement, ensure diversity issues are addressed, and create meaningful active engagement environments.

The module will also provide you with tools to educate citizens about policies and initiatives, and learn about the social, economic, and political context of the community and its needs. You will gain competencies, skills, and tools to foster two-way active dialogue between citizens and government to create a climate of social trust and connectedness.

Intergovernmental Relations for Municipal Managers

Mandatory Module
Delivered through one Zoom session

This module will equip you with knowledge, skills, tools, and techniques to:

  • foster positive relationships with other municipalities, local boards, agencies, and other tiers of government at the administrative level;
  • identify and address legislative issues and improvements, and ensure effective service delivery.

You will understand changes in municipal-provincial-federal relations over the past 10 years. The emphasis will be on case studies based on years of various experiences, explaining and illustrating the legal and policy landscape of intergovernmental relations.

Human Resources Law and Labour Relations

Mandatory Module
Delivered through four half-day Zoom sessions

This module will provide an overview of the legal framework of human resource management and labour relations. It will equip you with knowledge of the policies and procedures for hiring, promotion, and performance appraisal. You will also understand the equity and legal considerations in handling employee discipline. Upon completion of this module, you will improve your ability to integrate human resource policies and programs with provincial legislation to manage municipal staff.

Staff-Council Relations

Mandatory Module
Delivered through one Zoom session

Relations and interactions between the executive and the legislative branches of municipal government form the most important link to the smooth running of municipal government. This module provides you a set of critical skills to:

  • proactively engage with, or respond to, Council on policy initiatives;
  • problem-solve with Councillors;
  • make presentation to Council.

The module will also teach principles and techniques in the use of language and style of communication that is professional and appropriate to the Council context and the political environment. You will gain an understanding of the broader nuances of staff-council relations to help you better manage potential crises and conflicts.

Succession Planning and Personnel Change Management

Delivered through pre-readings and one Zoom session

Municipalities across the province will be facing potential workforce shortages for years to come. This module covers key principles and action plans to help you initiate succession planning within the broader context of personnel change management in your department or municipality. It provides a deeper understanding of challenges and opportunities of succession planning and personnel change management for the current workforce at a time of rapidly shifting generational demographics.

Communication and Media Relations in the Digital Age

Delivered through pre-readings and one Zoom session

This module provides strategies, tips, and techniques to help you better manage the demands of conventional and social media in the current digital age. It equips you to communicate information to the media in a way that increases public understanding of local government issues and activities, and builds positive relationships.

The module also helps you use social media and information technology tools to support an overarching communication strategy and ensure that stakeholders are being engaged and informed. You will learn what you can do individually, and organizationally, to strategically leverage the power of the media, promote success stories, and address issues in a responsible and professional manner.

Building Business Cases

Delivered through one Zoom session

This module will help you learn how to prepare effective business cases so that the proposed initiatives will be favourably received. The formal structure for a well-documented business case will be described, with special attention to components on the proposed plan, feasibility analysis, milestones and deliverables, and immediate and longer term financial impacts.

The module will provide practical examples of business cases containing mechanisms for implementing and monitoring financial policies and procedures related to advancing services and assets associated with the business initiative. You will also be introduced to risk management theory and various approaches and strategies for designing processes and policies to prevent harm or injury to municipal corporate assets.

Communication and Listening Skills for Municipal Managers

Delivered through pre-recorded videos and one Zoom session

The module trains you to facilitate the flow of ideas, information, and understanding between individuals. It provides knowledge of interpersonal and competency communication principles, practical skills in listening, speaking and writing, as well as the ability to persuade without diminishing the views of others.

You will learn how to advocate effectively in the community interest, and convey relevant information with confidence, clarity, and precision. You will also examine both personal and organizational elements of effective communication.

Staff Performance Management

Delivered through pre-readings and one Zoom session

This module will help you understand the basic concepts and tools of results-oriented staff performance management. The discussion will focus on how to promote the development and performance of staff and employees throughout the organization as well as oneself. This requires knowledge of interpersonal relations, skills in motivation techniques, and the ability to identify other people's strengths and weaknesses.

You will also establish the link between staff performance management and key principles of human resource management such as policies and procedures for hiring, promotion, performance appraisal, and discipline.

Policy Formulation, Implementation and Evaluation

Delivered through one Zoom session

This module will examine the subject of policy formulation, implementation, and evaluation in a municipal government setting. It will review the process of policy formulation to equip managers in helping elected officials and other community actors identify, work toward, and achieve common goals and objectives. Topics will include:

  • group dynamics and political behaviours;
  • facilitation and consensus-building techniques;
  • engaging others in identifying issues and outcomes.

The characteristics of effective organizational policies will also be reviewed together with frameworks for their communication, documentation, and evaluation. Sample policies will be discussed and analyzed.

Public-Private Partnerships

Delivered through one Zoom session

This module will discuss current trends in administering public-private partnerships (P3s) as an alternative approach to local government service delivery. The discussion will cover key principles for developing and administering equitable and transparent policies and procedures in negotiating and managing procurement and partnership agreements. This module will also help you reflect on daily activities within your organization, and discuss possible solutions and innovative ways to manage local government operations and service delivery with your colleagues.

Project and Portfolio Management

Delivered through one Zoom session

While both project and portfolio management deal with the discipline of organizing and managing resources to reach identifiable goals, there can be, and at times should be, a significant divergence in approach. This module will focus on the key principles and elements for successful project and portfolio management (PPM), starting with the differences between the two. Careful attention will be given to the core principles of PPM such as good planning, clarity, and planning with stated desires and outcomes at the start.