Education & Professional Development



We regularly develop and launch new webinars that focus on continued professional learning for members and municipal professionals at all levels in their careers. Webinar topics cover current sector trends and other municipal areas of interest with the goal of enhancing knowledge and practical experience.

Customer Experience Journey Mapping

Date: 2021-11-15 12:00:42 PM

Join us to explore customer journey mapping - find out why and how mapping can be used to improve service delivery, build strong customer relationships and improve overall organizational effectiveness.

4 Tips to Encourage Voter Turnout During Elections

Date: 2021-10-26 12:00:21 PM

Join us to discover what digital tools you and your municipality can use to engage voters ahead of the 2022 municipal election.

GST-HST Audits & Your Rights

Date: 2021-10-21 12:00:21 PM

Learn about the GST-HST audit process from tax expert, Michael Monk - Canada Revenue Agency (CRA)'s GST-HST Headquarters representative.