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Workshops & Webinars

Critical Training When You Need It

We regularly develop and offer new workshops and webinars that focus on critical legislative, technical, and practical issues of interest to particular local government departments. Webinar topics cover current sector trends with the goal of enhancing knowledge and practical experience, while workshops focus on collaboration and skills-based outcomes for municipal professionals at all stages of their careers.

Upcoming Workshops & Webinars

Type: Workshop
Date: Thursday, Oct 19, 2023, 9:00am - 1:30pm

Municipalities and government agencies often face challenges in organizing and managing complex information. This workshop is designed to contribute to the operational efficiencies of a municipality's records management program.

Join us to go on a journey of a record life cycle — from…

Type: Workshop
Date: Tuesday, Oct 24, 2023, 9:00am - 1:30pm

This workshop will provide a step-by-step overview of processing Freedom of Information (FOI) requests under the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA). We'll review the application of exemptions, exclusions, timelines, and costs, as well as do a walk-…

Type: Webinar
Date: Thursday, Oct 26, 2023, 12:00 - 1:30pm

October 10th, 2023 - SOLD OUT 
October 26th, 2023 -New date added

This webinar will provide an overview of lottery licensing in Ontario. Learn the basics including the impact of recent changes in Ontario's gaming landscape as a result of COVID-19. This session is…

Type: Webinar
Date: Tuesday, Nov 7, 2023, 10:00 - 11:30am

Do you want to know more about GST/HST audits and examinations? Would you like to hear about how to properly maintain books and records for GST/HST purposes? If so, don't miss out on this jam-packed webinar where we'll explore these issues and review key information you need to know to be…

Type: Webinar
Date: Wednesday, Nov 8, 2023, 12:00 - 1:30pm

This session is for individuals who have experience remediating digital documents and/or are in a document accessibility testing role.

In this webinar, document accessibility experts, Dawn Campbell and Bill Davidson will cover the most commonly identified issues that occur during…

Type: Webinar
Date: Tuesday, Nov 14, 2023, 12:00pm - Thursday, Nov 16, 2023, 1:15pm

The ability to master customer service is essential for frontline staff who serve customers and members of the public on a day-to-day basis. This all-new two-part webinar series will cover important elements of successful customer service:

  1. Understanding your customer base

Type: Workshop
Date: Tuesday, Nov 21, 2023, 9:00am - 1:30pm

Being a great leader involves a combination of skills, qualities, and behaviours that inspire and motivate others to achieve their best. While there are no one-size-fits-all secrets to great leadership, some essential principles and practices can significantly enhance your leadership…

Type: Workshop
Date: Tuesday, Mar 19, 2024

This workshop reviews all of the critical components of both the Marriage Act as well as the Municipal Act and the legal obligations that must be addressed within each ceremony. Stay tuned for more details TBA – registration opens this Fall!

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