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LOCATION: Human Resources & Corporate Services
REPORTING TO: Manager of Information Technology
UNION AFFILIATION: Non-Union
WHAT WE OFFER:
- Comprehensive health and dental benefits plan effective immediately
- OMERS defined benefit pension plan effective immediately
- Employee and Family Assistance Plan available
- Competitive Vacation and Sick Leave policies
- Professional development and tuition reimbursement opportunities
- Flexible Work Arrangements, including occasional hybrid work
POSITION SUMMARY:
As a member of the Information Technology (IT) Team, the Supervisor of IT Support Services oversees the day-to-day operations of the IT Support Services Team within Oxford County and has four direct reports. This position is responsible for maintaining IT Support Service operations, ensuring timely resolutions for support requests, and providing next level support for all required sites.
MINIMUM QUALIFICATIONS:
- Post-secondary education in Computer Science and Information Technology or related discipline.
- Demonstrated experience leading a team and providing front line customer service.
- Demonstrated senior level experience supporting Microsoft desktop operating systems and productivity suites.
- Experience supporting Microsoft 365 environments, including user onboarding/offboarding activities.
- Demonstrated working knowledge of networking technologies.
- Strong troubleshooting and analytical skills.
- An equivalent combination of education and experience may be considered.
- Excellent written and verbal communication skills.
- Able to take initiative and work independently.
- Time management skills, including prioritization of tasks, scheduling, and goal setting.
- Experience supporting Macintosh computers (laptops/workstations) (asset).
- Recent experience administering Microsoft-based servers in a corporate environment (asset).
- Experience with budget development is preferred.
- Information Technology Infrastructure Library (ITIL) certification (asset).
- Knowledge of relevant trends, best practices and legislation and regulations.
- Valid Ontario drivers’ license required.
- An acceptable Criminal Record Check will be required.
Cover letters and resumes will only be accepted electronically via e-mail.
Please include the competition # and position title in the subject line of your email. As mentioned above, experience leading a team is a requirement of this role. Please be sure to include your supervisory experience in your application. There may be a practical/technical assessment required as part of the recruitment process for this position.
Oxford County is committed to fostering diversity, equity, and inclusion throughout the Corporation. Oxford County promotes representational and employment equity to represent and serve our communities well. Oxford County is an equal opportunity employer and welcomes applications from all qualified individuals, including women, racialized persons, Indigenous people, persons with disabilities, and other equity-seeking groups. Studies have shown that women and minorities are less likely to apply for posted vacancies unless they meet every single qualification. Oxford County is dedicated to building a diverse and inclusive workplace and encourages you to apply If you’re excited about this role. You may be the right candidate even if your experience doesn’t align perfectly with every qualification in the job description. Oxford County is committed to fostering an accessible and equitable recruitment process for all applicants.
The County will attempt to provide reasonable accommodations to ensure the applicant’s full participation if requested. In accordance with the Municipal Freedom of Information and Protection of Privacy Act, resumes are only accepted in response to advertised vacancies and will be used for the purposes of determining eligibility for employment only. We appreciate all resumes, but only those selected for interviews will be contacted. If you require any document in an accessible format, contact us via email, in person, by telephone, or in writing using the contact information above. Oxford County supports and encourages flexibility in work scheduling and location when possible, practical, and when it does not compromise our ability to deliver exceptional services to our citizens.