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Job Description As a leader in modernization, innovation, and creativity, East Gwillimbury is proud to be selected as one of Greater Toronto’s Top Employers for 2025. Located along Highway 404 in northern York Region, East Gwillimbury is a premier centre for growth within the GTA and is also Canada’s fastest-growing municipality (based on 2021 Census data). EG offers competitive wages and benefits and prioritizes the mental and physical well-being of its employees through social events, wellness programs, and fitness facilities. Employees also have access to more than 50 kms of trails to enjoy the beauty of EG while at work.
The Town of East Gwillimbury is an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process and as we grow, it is important our workforce reflects the citizens we serve. We respect, encourage, and celebrate our diversity. Join our team and see the EG difference!
Reporting to the Manager of Revenue Services, this position is responsible for water and sewer billings and collections, issuance of water/sewer bill arrears notices; maintenance and adjustment of accounts; coordinating and processing final meter reading bills and variances, maintaining support and history of water and sewer accounts, and coordinating meter reading geographic routes. You will also update meter reads from electronic readers; analyze meter accounts; coordinate meter repair exchanges; process change of ownership; create and maintain pre-authorized payment and equal payment plans, ensure accurate bank information notifying customers of payment plan details; analyze consumption and liaise with financial institutions. The successful incumbent will also be responsible for providing exceptional customer service responding to customer inquiries at the front counter, telephone, and correspondence and providing back–up support and assistance for department staff.
A College Diploma or University Degree in Accounting or Business Administration and demonstrated customer service experience in utility billings and/or property tax billings and collection is required. You also possess excellent interpersonal, organizational, analytical, problem solving, communication, research, financial and time management skills. Ability to think and act strategically and appropriately in a political and community service environment, to foster a positive/enthusiastic customer service attitude/approach among staff, and to deal courteously and effectively with taxpayers/property owners, developers/builders, elected officials, suppliers, staff, and other departmental/corporate contracts. Thorough working knowledge of municipal financial legislation/regulations including the Municipal Act, Public Utilities Act, and related legislation (such as Goods and Services Tax Act, Income Tax Act, etc). Computer literacy utilizing MS Office Suite and financial information systems software is needed along with familiarity with electronic payment options and software.
Salary Range: Band 5: $71,198 - $83,762
Deadline for applications is September 14, 2025
For more information and to apply please visit our website.
We thank all applicants for their interest, however, only those being considered
for an interview will be contacted.
The Town of East Gwillimbury is committed to diversity and inclusivity in employment and welcomes applications from qualified individuals of diverse backgrounds. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, the Town of East Gwillimbury will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. If selected to participate in the recruitment, selection and/or assessment process, please inform the Town’s Human Resources staff of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation. In accordance with the Municipal Freedom of Information & Protection of Personal Privacy Act, personal information collected will only be used for candidate selection.