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CITIZENS FIRST THROUGH SERVICE EXCELLENCE
We have an exciting Permanent Full-Time Unionized and Temporary Full-time Unionized opportunity in the Environmental Services Department for an experienced and motivated individual
As one of Southern Ontario’s fastest growing cities, with its mix of urban and rural areas, Vaughan is an in-demand place to live and work. Vaughan is considered one of Canada’s most family friendly cities with a dynamic and diverse population of over 300,000. With one of the top performing economies, a growing tourism industry and an enviable portfolio of recreational and cultural venues, this is the place where you want to be.
Responsible for providing superior front-line customer service and administrative functions in a fast paced, time sensitive political environment; including researching, assessing, reviewing and processing information; data compilation and reporting; and other administrative duties/functions, as required.
Qualifications and experience:
- Successful completion of a three (3) year College Diploma in Business Administration or legal field, or suitable equivalent.
- Minimum of three (3) years of administrative and customer service experience, preferably in a municipal law enforcement and licensing environment.
- Demonstrated knowledge and application of business writing skills and abilities.
- Demonstrated ability to interact effectively and courteously with all levels of staff, the general public and other agencies.
- Demonstrated working knowledge and understanding of relevant regulatory by-laws, codes, acts, legislation, policies, procedures, including knowledge and understanding of business enterprise as it relates to business registration.
- Effective oral and written communication, interpersonal and grammatical skills with demonstrated active listening and customer service skills. Ability to understand and formulate responses in a timely manner using problem solving skills, tact and diplomacy.
- Highly proficient keyboarding, filing (alpha, numeric, chronological) and record keeping skills. Proficiency utilizing and applying technology to tasks with the ability to operate job related equipment including the use of computer software and systems to effectively carry out the duties of the position.
- Possess analytical, sound and independent judgement and decision-making abilities coupled with the ability to deal with sensitive and confidential issues. Knowledge of Municipal Freedom of Information and Protection of Privacy Act, and all other related legislation.
- Ability to work independently in a fast paced/time sensitive political environment, processing and managing a high volume of work.
- Proven analytical thinking skills in order to analyze issues and formulate solutions, with a demonstrated ability to extract relevant information.
- Must be flexible in work schedules with the ability to work shifts, including evenings, weekends and holidays, as required and in accordance with the Collective Agreement.
- Proven ability to effectively recognize and resolve customer conflicts and mediate disputes by anticipating client needs. Ability to promote and be accountable for customer service.
- Knowledge of, and demonstrated ability in, the City’s core competencies and relevant functional competencies.
- Successful candidate will be required to submit a clear Criminal Record Check from an accredited police service, prior to commencing employment.
If you are an energetic person who is interested in bringing your knowledge and passion for the City of Vaughan, please click here to apply on or before Monday May 18, 2026.
Please note that only candidates selected for interviews will be contacted.
The City of Vaughan is committed to diversity and inclusivity in employment and welcomes applications from qualified individuals of diverse backgrounds. The City of Vaughan is also committed to providing accommodations for people with disabilities. If you require an accommodation, we will work with you to meet your needs.