Business Licensing & Standards Administrative Officer

The City of Markham is consistently ranked among Canada’s top municipal employers. In 2026, the City received its sixth consecutive Canada’s Best Employers recognition from Forbes and Statista Inc., placing third among municipalities and 15th overall in Government Services. An award winning municipality, Markham is recognized for its leadership in sustainability, innovative urban planning, and strong fiscal management. Serving a diverse and growing community of more than 370,000 residents, Markham combines rich heritage with a vibrant local economy and offers employees the opportunity to contribute to meaningful, impactful work that helps strengthen the community we serve.

Join us and make a lasting difference!

Applications are now being accepted for the above Temporary Full-time position of Senior Licensing & Standards Officer in the Legislative Services Department, Corporate Services Commission. To apply for this position, please submit your resume and cover letter online by April 30, 2026.  

Job Summary

Reporting to the Supervisor, Business Licensing & Standards, the Senior Licensing & Standards Officer is responsible for achieving regulatory compliance with City of Markham Licensing By-laws, policies and administrative procedures through comprehensive management of licensing processes, including accepting and processing applications, record keeping and auditing, inspections and enforcement for stationary (property based) and mobile (vehicle based) businesses, and temporary sign permits.

Receive, document and respond to enquiries and complaints from residents, licensees, other regulatory agencies, internal City of Markham customers, including other departments and Council office, on licensing matters, comprising interpretation of licensing by-laws, providing accurate information in response to such enquiries and complaints, taking appropriate action as required.   

KEY DUTIES AND RESPONSIBILITIES 

• Comprehensive review and management of all stationery, mobile and temporary sign issued licenses.
• Ensuring accuracy and currency of Amanda licensing records, conduct regular audits/analysis of license folders following renewal cycles to ensure compliance with relevant licensing by law, archiving files on regular basis.  
• Identifying and recommending process improvements in AMANDA license folders, application forms, file management and customer contact with specific regard to promotion of online licensing options.   
• Provide research, contact identification, and other required support for Special Unit Projects, such as industry Open Houses, Best Practices seminars, development of new license categories.
• Other duties as assigned. 

Requirements:

• 3 to 5 years of related experience.  
• Law related college diploma or degree, such as Police Foundation, Law & Security, Customs, Private Investigations, Legal Administration, College By-law Enforcement Certificate or other law related certificates.
• Ontario Association of Property Standards Officers (OAPSO) certificate an asset.
• Municipal Law Enforcement Officer (MLEO) certificate an asset.
• Demonstrated knowledge of AMANDA and ID Works. 
• Knowledge of the municipal licensing by-laws, the Ontario Municipal Act and the Provincial Offences Act.
• Ability to train and develop staff.
• Excellent customer service skills, including the ability to successfully deal with conflict situations without further escalation.
• Strong team player with excellent communication skills, both verbal and written. 
• Goal oriented, with a demonstrated ability to work under pressure and meet deadlines.
• Ability to understand and adhere to the Ontario Occupational Health and Safety Act and Regulations and the Health and Safety policies and programs established by the City that pertain to this job.
• Experience with Microsoft Office including Word, Excel, Outlook and Publisher.

Core Competencies

• Service Excellence: Meets or exceeds service standards when interacting with customers in the community and in the organization. 
• Change & Innovation: Responds positively and professionally to change and helps others through change. 
• Teamwork & Relationship Building: Interacts with others in an inclusive, collaborative and respectful way that creates effective working relationships. 
• Communication: Communicates in a clear, professional and respectful way; demonstrates active listening. 
• Accountable & Results Oriented: Demonstrates ethical behaviour and accountability, aligns with City values, and abides by relevant policies and legislation. 
• Management & Leadership: Demonstrates self-management, professionalism and engagement; leads by example.

The City of Markham is committed to inclusive, accessible, and barrier free employment practices and to creating a workplace that reflects and supports the diversity of the community we serve. Please let us know if you require an accommodation and we will work with you to ensure a barrier free hiring process.

AI Disclosure

At the City of Markham, we value transparency and fairness in recruitment. While our system (ADP Workforce Now) includes AI-powered features, we do not use AI to screen, assess, or select applicants. All evaluations are conducted by people. 

Vacancy:

Replacement Vacancy