Empower your government team with our dynamic webinar designed to elevate internal customer support skills. Delve into the essential aspects of communication, courtesy, respect, consistency, reciprocity, and teamwork, cultivating a resilient corporate culture.
Public-sector professionals can reap substantial benefits from learning enhanced customer service, emphasizing the transformative impact of strong internal customer service practices. In this session, we will explore advanced communication strategies, optimized email practices, and how to hone your abilities in orchestrating effective group meetings. We will strategically address generational gaps, offering insights to support and foster collaboration among diverse workers.
Elevate your team's performance by setting clear expectations and ensuring unwavering consistency in service delivery. Join us to revolutionize your workplace dynamics and instill a culture of excellence in internal customer support.
Learning Objectives
- Understand enhanced internal communication strategies
- Discover how to create and foster a positive, internal corporate culture
- Know how to effectively deliver enhanced professional reciprocity
- Understand varying generational gaps and how to build effective communication and internal customer service for diverse teams by harnessing the strengths of each individual
Speaker
Jamie Boyle
Chief Positivity Officer, Town of Newmarket
Jamie Boyle has been in municipal government for 29 years, the last 24 with the Town of Newmarket. Working in Customer Service as an Associate, Supervisor, and Manager since 2004. Jamie has been a corporate trainer with Newmarket since 2015. His “Exceptional Service in the Public Sector” course, which he developed, has been delivered since 2018. Jamie was appointed the Town of Newmarket’s Chief Positivity Officer in 2020, responsible for maintaining and fostering corporate culture across Newmarket. Jamie also works for Seneca College as a part-time college professor for their Public Administration program.